The January Returns Wave: How Retail Support Teams Should Prepare
For retail customer service teams, the holiday season does not end on December 25. In many ways, it starts again in January. Gifts that did not fit, did not suit or arrived late come back, and the questions come with them: How do I return this? Where is my refund? Can I exchange it for something else?
That second wave catches many teams off guard. Seasonal staff have left, budgets have reset...
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