Say Ellen is sixty eight, retired, and proud of the fact that she still writes cheques. Her daughter suggests healing sessions after a rough year, and Ellen’s first thought isn’t about the sessions at all. It’s, “How on earth do I do a video call?” Fair. The Gem Therapy and Healing FAQ says video calls work just as well as face to face.

Nobody has to be a tech whizz. The FAQ also says sessions can be done in person in St Albans, so there’s a way in for everyone. Sessions run from 30 to 55 minutes, and booking is by email or text. The practice is led by Psychic Gemma O’Sullivan, who describes a caring and unique approach.

Why Video Calls Feel Scary at First

A lot of people hold back from sessions because of the screen, not the subject. What if the sound cuts out? What if I press the wrong button and vanish? These are daft worries and also very normal ones. Most of us have frozen mid call at least once, and survived it. Honestly, I’ve done worse.

The FAQ’s answer is reassuring in its plainness: video works just as well as meeting face to face. No special gadgets are mentioned, and nothing suggests you need to be an expert. If something feels confusing, the sensible move is to ask when you book, since the contact details are right there on the page.

Getting Booked Without Any Fuss

Take a made up example. Ellen asks her daughter to sit beside her, and together they write a short message about healing sessions. The FAQ lists a number, 07793291570, for texts, and an email address too, gemma@gemtherapyandhealing.com. Ellen would rather type than phone, so she uses the email, double checks the spelling, and presses send with a small gasp.

Her message asks the obvious things. Can we do a video call, how do I join, and is there a quiet time at the weekend? The FAQ says the team can be flexible and offers Saturdays, Sundays and out of hours sessions, so she’s not being awkward. She asks plainly, and she signs off with her full name.

Setting Up the Call Step by Step

The Night Before

Charge the device. Plug it in, if it’s old. Find the spot with the best wifi, which is usually near the router, not upstairs where the signal gives up. Sit in a chair that doesn’t make your back complain, and have water close. Ellen props her tablet against a stack of cookbooks, a bit wonky, and honestly that works fine.

Write down your question. A real, written one. Nerves have a funny way of wiping your memory, and the call can feel shorter than you’d think. Gemma’s homepage talks about answering questions you haven’t been able to answer, so give her a good one to work with.

Ten Minutes Before

Ellen sits down early, headphones on, and checks the sound. She says hello to the empty screen, which makes her laugh. A cup of tea waits at her elbow, and her phone’s on silent, face down. It’s small stuff, but being settled before you start means your first words come out calmer than you expected.

If the call drops, don’t panic. Message the contact you used to book, or reconnect, and carry on. And if home really isn’t working, the in person option in St Albans is there, since the FAQ lists both. Neither route is the wrong choice, just a different one.

Gentle Things Around the Edges

Gemma’s page is oddly lovely about ordinary pleasures. A walk in the park. Favourite music. Lunch with friends, even flying a kite. She also lists starting a new hobby and meeting new people, plus cooking a favourite meal and visiting a bird sanctuary. For Ellen, who’s lonelier than she admits, the list reads less like advice and more like a kind nudge.

She picks the bird sanctuary, and rings her sister to come along. They stand at a hide for an hour, arguing about whether that’s a coot or a moorhen. It isn’t therapy, strictly speaking. It’s company and fresh air, and a good reason to leave the house, and the next week feels slightly roomier because of it.

Fair Questions Before Paying

Money first. The FAQ lists guide prices of £30 for 30 minutes and £50 for 55 minutes, and says nobody should lose out because they can’t afford it, so please just get in touch. Pensions stretch only so far, and Ellen’s glad to see that written down. And the refund rule is clear too: sessions are nonrefundable, though the practice may offer another session if you’re unhappy.

Expectations next. Nobody can promise a particular result, and the page doesn’t. It talks about guidance through an alternative route, meant to foster emotional resilience and personal growth. Treat the first session as a way of seeing whether it suits you. Jot down how you felt, give it a few days, and decide calmly rather than in the glow, or the gloom, of the moment.

Spiritual Guidance for the Questions That Linger

Ellen’s real reason for booking isn’t tiredness. It’s a question about her late husband, and whether the things left unsaid between them can still be said. The practice lists mediumship readings and psychic card readings as areas of expertise, and some people look to spiritual guidance for exactly that kind of question, asked in a safe and secure space.

She mentions it in her message, briefly, and the FAQ’s promise of confidentiality helps her say it. Sessions are confidential, and nothing discussed would be talked about elsewhere. Spiritual guidance, in her case, isn’t about miracles. It’s about having somewhere to put an old, heavy sentence down. And a screen on a shelf is a surprisingly good place for that.

One Small Step From the Sofa

Decide on video or in person. Write one question on a scrap of paper. Then email gemma@gemtherapyandhealing.com or text 07793291570, and mention anything that worries you, including the tech. Ellen’s message was five lines, with one spelling mistake, and nobody cared. The point was to ask.

Gem Therapy and Healing is based in St Albans, with video call and in person options. Whether you’re after healing sessions or spiritual guidance, the first message is the hardest part. Afterwards Ellen rang her daughter, said it went fine, and then asked whether the tablet could stay propped up on the cookbooks.